EPISODE · Mar 19, 2025 · 6 MIN
Improving our Customer Contact Centres for residents
from The Southern Housing Podcast · host Southern Housing
We speak to Simon Hulbert, Head of Customer Response, to talk about how we're improving our Customer Contact Centres - empowering our new 'front door' teams to answer at least 80% of resident queries on the first point of contact. To find out more about Southern Housing and the work we do, please head over to our website.
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Improving our Customer Contact Centres for residents
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