#34 Improving Patient Access to Care with Hyro

The future of healthcare isn't just smarter agentic AI—it's better access. Hyro is transforming how patients connect with health systems through responsible AI that simplifies scheduling, streamlines support, and helps people get the care they need. In this episode, Hyro CEO and Co-Founder Israel Krush shares how AI agents are helping some of the nation's largest health systems modernize the patient experience. Driven by the belief that many of healthcare's biggest challenges can be solved through responsible AI, Hyro has focused on improving what Israel describes as one of the most critical interactions in healthcare: the connection between patients and the health system. From automating appointment scheduling and call center operations to closing care gaps and improving engagement, Hyro is driving measurable results while keeping care human-centered. As Israel explains, "We want to transform healthcare. We want to disrupt healthcare. We don't want to own healthcare." Israel also discusses what it takes to scale agentic AI in healthcare, why responsible guardrails matter, and how organizations can move from experimentation to real-world impact. Along the way, he shares lessons on leadership, innovation, digital transformation, and building technology that solves meaningful healthcare challenges. Tune in to learn how AI agents are reshaping access to care and creating better experiences for patients, providers, and health systems alike.