Improving Public Sector Customer Experience

Episode 24 of the Federal Fridays with ServiceNow (Government) podcast, hosted by ServiceNow Industries Podcasts, titled "Improving Public Sector Customer Experience" was published on December 1, 2023 and runs 15 minutes.

December 1, 2023 ·15m · Federal Fridays with ServiceNow (Government)

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Episode Description

Improving Public Sector Customer Experience will focus on how agencies are delivering great customer service and memorable customer experiences. We will cover what is working, what is new and the associated challenges of improving customer experience across the public sector. Delivering great customer service along with seamless customer experiences is paramount. CX needs to be a shared responsibility across the agency with everyone involved in giving citizens the best experience across all touchpoints. Memorable CX and great customer service are intertwined. Although each are different concepts, they work hand in hand when it comes to building brand loyalty.

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