Improving the Customer Service Experience in Government with Martha Dorris

from Management Matters with James-Christian Blockwood · host National Academy of Public Administration

On this episode, we welcome Martha Dorris, Founder of Dorris Consulting International, expert on Government Customer Experience, and Academy Fellow to discuss best practices in government service delivery, how individual agencies can improve their customer experience, and how some agile methods can help bring an organization closer to meeting the customer's needs.Music Credits: Sea Breeze by Vlad Gluschenko | https://soundcloud.com/vgl9Music promoted by https://www.free-stock-music.comCreative Commons Attribution 3.0 Unported Licensehttps://creativecommons.org/licenses/by/3.0/deed.en_US

What this episode covers

On this episode, we welcome Martha Dorris, Founder of Dorris Consulting International, expert on Government Customer Experience, and Academy Fellow to discuss best practices in government service delivery, how individual agencies can improve their customer experience, and how some agile methods can help bring an organization closer to meeting the customer's needs. Music Credits: Sea Breeze by Vlad Gluschenko | https://soundcloud.com/vgl9 Music promoted by https://www.free-stock-music.com Cre...

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Improving the Customer Service Experience in Government with Martha Dorris

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This episode is 31 minutes long.

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This episode was published on May 23, 2022.

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