EPISODE · Sep 5, 2017 · 42 MIN
Improving the Energy Industry Experience, With Damian Cotchett - CB67
from The Chief Customer Officer Human Duct Tape Show
Damian and I discuss how he is leading the transition, in partnership with his CEO, to make AGL Energy of Australia a service business that happens to supply energy. In our conversation, Damian walks us through his six dimensions of the transformation, and many not-to-be-missed tactics, that he has used to make progress.
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Improving the Energy Industry Experience, With Damian Cotchett - CB67
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