EPISODE · Aug 22, 2017 · 49 MIN
Improving the Experience at Israel's Largest Supermarket, With Zvi Baida - CB65
from The Chief Customer Officer Human Duct Tape Show
Zvi Baida and I discuss his very large "hybrid" role where he runs the service operation and customer experience for Shufersal - the largest supermarket in Israel. He walks us through his customer experience formula, uniting process, people and technology. And shares his intriguing tactics of building a board room gallery and videos to unite the C-Suite.
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Improving the Experience at Israel's Largest Supermarket, With Zvi Baida - CB65
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This episode was published on August 22, 2017.
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