Improving the Patient Experience on Their Terms

Send us Fan MailWith surveys from patients and families impacting ratings, reputations and reimbursements, providers of home-based care are more motivated than ever to deliver an experience that’s both effective and elevating. Which is not to say healthcare teams aren’t already passionate about working in the patient’s best interest. However, providers frequently overlook a crucial aspect of the patient experience – evaluating it from the patient’s perspective. Special guest Cooper Linton, associate vice president of Duke HomeCare and Hospice, joins host Stan Massey of Transcend Strategy Group to discuss a variety of factors that greatly influence experiences of patients and families with the provider’s care team. Their conversation covers insights including changing the provider team’s mindset, language choices, emotional intelligence, and the implications of higher quality visits on caseloads and time management.