Improving your “Webside” Manner – Dr. Mia Finkelston, Medical Director of Amwell

What this episode covers

The explosion in the use of telemedicine during COVID-19 has introduced many challenges for providers, some of whom had little experience with the method before the crisis hit. Among them is developing a good “webside” manner, the virtual equivalent of bedside manner. Our guest, Dr. Mia Finkelston, was a self-described “brick-and-mortar” family physician for many years before incorporating telemedicine into her practice. She found it was a good way to have “touchpoints” with elderly patients who had concerns and questions that didn’t require an in-person visit. Before long, she joined Amwell as medical director and has become more convinced over time of the benefits of this approach as she provides care to patients throughout the country. Check out this episode of Raise the Line as Dr. Finkelston joins host Shiv Gaglani to provide advice and tips on how to have successful patient encounters via Zoom or other platforms. She also provides a big picture view of the trends in telemedicine that she thinks will outlast COVID, shares what her patients say about the telemedicine experience, and offers reassurance for those wary of trying this technology.

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