In Conversation - Ava Lucanus - Telephone Skills are integral in excellent organisations

Ava Lucanus takes a proven, practical and refreshing approach to helping organisations create exceptional customer experiences that align with their brand promise. Drawing upon four decades of knowledge and experience, Ava works with companies Australia wide and is recognized as an authority in her field. Through her company Edge Communication she provides consulting, training and coaching programs for every level within business to fully optimise their relationships.In this episode of the podcast Ava explores how Telephone Skills  can make organizations more excellent