In Conversation With Infobip's Jeremy Osbourne

Jeremy Osbourne is a prominent ICT figure and the Strategic Account Manager at Infobip. With over 25 years of experience in the digital communications, telecommunications and digital-security sectors, Osbourne has been a great asset to every organization that he has been a part of. In this interview, Jeremy Osbourne gives an overview of how brands communicate with their customers and explains why listening is so important. He discusses how industries are required to adapt to their customers’ needs and how retailers need to be responsive to rapidly evolving customer expectations.