EPISODE · Aug 6, 2020 · 24 MIN
In conversation with......Liam Hindle
from Verint - In conversation with........ · host Liam Hindle, Martyn Riddle
In this episode, Martyn Riddle chats with Liam Hindle from AGL about the impact of the coronavirus situation on the customer service operations of a large energy provider. Liam explains the importance of a solid change management process and explores what the future ways of working might look like as organisations adapt to the evolving situation.
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In conversation with......Liam Hindle
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