In Focus: Providing global customer service for mobile harbour cranes and reachstackers with Liebherr

In this latest episode of the Seatrade Maritime Podcast we focus on the complexities of providing global customer service for mobile harbour cranes and ship and offshore cranes with Liebherr.Christoph Döring, Head of Customer Services – Mobile Cranes and Reachstackers for Liebherr, talks with Emma Howell, Seatrade Maritime Director of Content. The conversation covers: Christoph’s role with LiebherrThe different pillars of the customer service functionProviding service on a global scaleBuilding out remote serviceSupporting customers during the pandemic and beyondProviding expert assistance with XpertAssistTo learn about all these topics and much more listen to the full episode now.