In Practice: Yes, Your Grocery Store Can Teach You About Successful Patient Engagement

Yes, Your Grocery Store Can Teach You About Successful Patient Engagement Host Jenna Hagan, VP of product marketing at NextGen Healthcare and Aditya Bansod, co-founder and president of Luma Health, discuss how patient expectations have changed in recent years and what practices can do to keep up. They address persistent challenges like no-shows, bust myths about which age cohorts are most likely to use digital solutions, consider best practices for successful change management, and consider how AI customer service agents can support patients and staff. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen