In Pursuit #9 | Mike Vichich & Jocelyn Benson — Modernizing Government with Data

Michigan's Secretary of State turned around the DMV and broke voter turnout records. Here's the data-driven playbook she used to modernize government.Visit pursuit.us00:00 Intro00:35 Meet Jocelyn Benson — from civil rights to running Michigan's DMV04:32 What was actually broken at the DMV07:35 Was it a funding problem, a process problem, or neglect?09:08 Why government incentives don't work like the private sector12:28 Moving transactions online: from 28% to 60%15:27 Kiosks in grocery stores — meeting citizens where they are17:41 Government tech procurement: the right way to structure a vendor contract19:19 What didn't work: why one-size-fits-all solutions fail in government21:06 Building a feedback loop with an Office of Continuous Innovation22:10 Michigan election security: from 34th to 2nd in the nation24:43 How to distill a complex goal into two words: "turnout up"25:22 Annual strategic planning — the one thing no other state agency does27:37 Why Jocelyn is running for governor: costs down, wages up, rights protected29:10 What it means to invest in "place" — and why Michigan's talent is leaving30:51 Clean energy, AI, and the economic case for Michigan's future34:23 Closing vision: high-speed rail and keeping Michigan's kids home