Incidents, Solutions, and ChatOps Integration with Chris Evans
from Screaming in the Cloud Hosted by Corey Quinn
About Chris Chris is the Co-founder and Chief Product Officer at incident.io, where they're building incident management products that people actually want to use. A software engineer by trade, Chris is no stranger to gnarly incidents, having participated (and caused!) them at everything from early stage startups through to enormous IT organizations. Links Referenced: incident.io: https://incident.io Practical Guide to Incident Management: https://incident.io/guide/
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What this episode covers
Today Corey chats with Chris Evans, Co-founder and CPO of incident.io. After defining “incident,” they talk about the complexity of systems at organizations and how incident.io comes in and provides communication and structural solutions when networks go down or problems arise. Chris explains how incident.io is more effective and pragmatic than mere documentation when it comes to addressing systemic issues. They have a conversation about circular dependencies, and how incident.io integrates with existing systems to complement and augment them.
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