EPISODE · Oct 18, 2025 · 46 MIN
India's Most Loved Airport Ft. Shalini Rao, CMO- BIAL | Iconic Brand Stories | Tina Garg | EP-12
from Iconic Brand Stories · host Tina Garg
In this episode of Iconic Brand Stories with Tina Mansukhani Garg, we speak with Shalini Rao from Bangalore International Airport (BIAL) to uncover how a modern airport designs service, brand experience, and operations for over 120,000 visitors a day. From passenger flow and retail strategy to sustainability and crisis management, Shalini walks us through the smart systems and human decisions that turn a transit hub into a beloved city asset.Tina and Shalini discuss:• How the airport measures and designs for passenger experience.• Operational practices that keep large crowds moving smoothly.• The role of retail, F&B, and brand partnerships in building revenue and happiness.• Sustainability and future-facing tech at airports.• Lessons for founders and brand leaders on designing for scale.Watch to learn: direct operational insights, brand & customer experience tactics you can apply to retail, hospitality, and large-scale service businesses - plus surprising stories from behind the scenes at one of India’s busiest airports.
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India's Most Loved Airport Ft. Shalini Rao, CMO- BIAL | Iconic Brand Stories | Tina Garg | EP-12
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