Industry Insight: Are telcos becoming AI companies?

Telecom companies are increasingly bundling premium artificial intelligence tools with mobile plans, marking a shift in how they compete for customers beyond price, data and network coverage. On Industry Insight, Lynlee Foo speaks to Nikhil Batra, Senior Research Director, IDC, about what's driving this trend, whether AI is becoming the next key differentiator for telcos, and what it could mean for consumers and the future of the industry.See omnystudio.com/listener for privacy information.