Industry Insight: Can AI‑powered, next‑gen HR tech be 'people-first'?

The role of HR has changed — and so has the technology behind it. On Industry Insight, we explore how modern HR platforms are reshaping the employee experience from the ground up. Danielle Magnusson, Director of Employee Workflow Solutions Consulting, APAC at workflow automation tech company ServiceNow, shares how organisations across Southeast Asia are moving beyond traditional systems to build agile, people-first workplaces. The conversation touched on the evolution of HR tech, from admin tools to strategic platforms to how AI and intelligent workflows are enhancing—not replacing—the human touch, and why personalisation, integration, data use and AI agents are now business imperatives. Whether you're in HR, tech, or business leadership, tune to find out what it really takes to create a workplace that works for people.See omnystudio.com/listener for privacy information.