Industry Insight: OCBC turns mortgage experts into wealth advisors to build customer trust

OCBC is breaking new ground in banking talent development with a first-of-its-kind upskilling programme that transforms mortgage specialists into certified wealth advisors. This initiative empowers employees to offer both home loans and a full spectrum of investment and insurance solutions, deepening customer relationships while creating seamless, end-to-end service.  On Industry Insight, Lynlee Foo speaks to Tok Geok Peng, Group Head for Consumer Secured Lending, OCBC to find how this is reshaping frontline banking roles, and what this means for customers.See omnystudio.com/listener for privacy information.