Innovation at 35,000 Feet with United Airlines' Head of Airshop Innovation Lab, Jorie Sax

How do you create the runway for innovation inside one of the world's largest airlines? Jorie Sax, Head of Airshop Innovation Lab at United Airlines, shares how her team explores emerging technologies years before they're ready for scale while balancing safety, trust, and operational excellence. From why the best innovations are often invisible to how AI can create more human experiences, and why startups win through relentless focus, Jorie offers a masterclass in moving bold ideas beyond the pilot phase and into enterprise impact. Whether you're leading innovation, transformation, or venture partnerships, this episode is full of practical lessons for scaling what matters.