Innovation to Improve Health Care Delivery and Organizational Well-Being

Dana Habers, M.P.H., joined the Well-Being at Michigan Medicine podcast to discuss the pivotal role innovation played in improving both health care delivery and organizational well-being. Habers is Michigan Medicine’s chief innovation officer and chief operating officer of pharmacy services.In the conversation, Habers emphasized that innovation was about "magnificent problem solving," citing the successful rollout of COVID vaccines as a prime example of rapid, large-scale problem-solving within a complex health care system. Habers saw herself as a bridge between strategy and operations, focusing on scalable processes to solve diverse challenges.In her leadership role, Habers advocated for a culture that prioritized well-being by setting guiding principles for her team. She believed that when leaders modeled behavior and made decisions based on clear principles, it helped align efforts and reduced burnout. Habers also highlighted the importance of using AI to alleviate administrative burdens, allowing staff to focus on more rewarding aspects of patient care. For example, AI tools in pharmacies helped reduce the time spent on prior authorizations, enabling staff to spend more time assisting patients.Habers acknowledged the complexity of implementing AI in health care, balancing innovation with safety. Her team followed a cautious, rigorous approach, starting with smaller, low-risk projects to build a solid foundation for more advanced AI applications, like ambient clinical documentation tools, which helped providers document patient information more efficiently.Looking ahead, Habers was focused on creating a culture of belonging and inclusion at Michigan Medicine, alongside continuing innovation efforts. She believed that improving organizational well-being was crucial for both employee retention and patient care. The integration of AI, she argued, had to solve real-world problems while maintaining a strong focus on workforce sustainability. Ultimately, Habers envisioned a future where innovation enhanced both caregiver and patient experiences, benefiting the entire healthcare system.Learn more about how the Office of Well-Being aids it team members and brings a culture of belonging, resilience and support.Episode TranscriptWell-Being at Michigan Medicine is a part of the Michigan Medicine Podcast Network, and is produced by the Michigan Medicine Department of Communication. You can subscribe to Well-Being at Michigan Medicine on Apple Podcasts, Spotify, or wherever you listen to podcasts. Hosted on Acast. See acast.com/privacy for more information.