“Innovative Thinking And The Role Of Mentorship In Improving Dental Practices.” with Steven Feit.

In this episode of the Ultimate Dental Podcast, Dr. David Moffet interviews Dr. Steven Feit, a renowned prosthodontist and dental consultant. They discuss the importance of customer service in dentistry, innovative thinking, and the role of mentorship in improving dental practices.Dr. Feit shares his journey, including his experience as an expert witness and the lessons learned from his time at the Goldman School of Graduate Dentistry. The conversation emphasises the significance of treating patients with respect and creating memorable experiences in dental care.What you will learn:[03:22] The Journey to Innovation: His Patent Story[11:29] Consulting Success: Inspiring Change in Practices[17:11] Building Trust and Memorable Patient Experiences[27:43] The Importance of Specialisation in Dentistry[31:07] The Role of Mentorship in Dentistry[31:56] Navigating the Courtroom as an Expert Witness[35:00] Lessons from the Bar: Customer Service Insights[35:14] The Importance of Relationships in Dentistry[40:39] Generational Shifts in Dental Practices[44:43] The Value of Hard Work and Attitude[49:11] A Lesson in Humanity from Dr. GoldmanTakeaways: Innovative thinking is crucial in dentistry. Customer service can significantly impact patient loyalty. Mentorship plays a vital role in professional growth. Continuous improvement is essential for success in practice. Building trust with patients leads to better outcomes. Creating memorable experiences is key to patient retention. Leadership in dental practices inspires team motivation. Understanding the patient experience enhances servicedelivery. Effective communication fosters better relationships with patients. Being a human being is more important than just being a doctor.Sound Bites "There is no box" "It's about the service." "You want to be a human being."