Inside Absa’s Tech Leap: AI, Speed & 99.97% Reliability

from Kaya 959 · host Gugulethu Mfuphi

Absa’s digital transformation is delivering real‑world outcomes: SME account‑opening times have collapsed from two days to under 30 minutes, credit decisioning now takes just four hours, and AI is reshaping customer service, debt review and employee productivity. Johnson Idesoh unpacks how Absa achieved 99.97% availability, boosted Rewards membership by 430,000, and is scaling digital capability across Africa. www.kaya959.co.za · Kaya FM

Episode metadata supplied by the publisher feed · Published Aug 26, 2026

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Inside Absa’s Tech Leap: AI, Speed & 99.97% Reliability

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