Inside an AI-Enabled MSP – What’s Working What’s Next with Ed Correia CEO of Sagacent Technologies

AI isn’t a future problem for MSPs — it’s today’s competitive divide. In this episode, I sit down with Ed Correia, CEO of Sagacent Technologies, a 26-year MSP based in Silicon Valley, to break down exactly how managed service providers can harness AI to create value, boost margins, and protect their clients.Ed shares how Sagacent is helping clients crawl–walk–run into AI safely — from writing governance policies and securing Shadow AI, to deploying tools like Copilot and ChatGPT for real productivity gains.We explore:Why Shadow AI is already inside your clients?Where most businesses fail with AI (95% see no financial benefit)?How MSPs should package, train, secure, and operationalize AI?Why pricing pressure is coming fast — and how the right AI strategy protects margins?What types of clients get the most benefit (hint: maturity matters)?Whether MSPs should build, partner, or buy AI capability?What happens to firms that ignore AI over the next 12–18 months?Ed also shares tactical advice for MSP owners:Start with your internal workflows, build governance first, iterate fast — and don’t wait for perfection.If you're an MSP thinking about offering AI services — or wondering what changes are coming to your stack, pricing, and client conversations — this is one you can’t miss.This podcast is hosted by Madhur Duggar.  Madhur is a Senior M&A Advisor at Excendio Advisors and focuses on IT ServicesReach out to Madhur at [email protected] or 212.731.4230  Book an Appointment with him on his LinkedIn at (34) Madhur Duggar | LinkedInCheck out Excendio Advisors and our amazing content at www.excendio.comReach out to Ed Correia on his LinkedIn at (29) Ed Correia | LinkedIn www.linkedin.com/in/madhur-duggarwww.linkedin.com/in/madhur-duggar