Inside BXP's AI Journey with Colin Joynt, SVP & CIO

Dr. Kate Jarvis sits down with Colin Joynt, SVP and Chief Information Officer at BXP, to talk about what it actually looks like to embed AI inside one of the most conservative, data-rich industries in the world. Colin walks through BXP's journey from document comparison experiments to a culture where people are walking up to him in the break room asking to try things - and why that shift in language, from "start" to "try," matters more than it sounds. They get into the intellectual laziness trap (why you have to earn the right to use AI tools), what separates a real vendor partner from noise, and Colin's personal acid test for trust. And the bottom line on AI adoption in 2026: everybody's got a plan until they get hit in the face. The organisations coming out ahead are the ones who kept trying anyway.