Inside GRSM’s Strategy for Smarter Timekeeping and Billing

In this episode of Studio A, Will Ayers is joined by Gwen Hess and Samantha Chopus of Gordon Rees Scully Mansukhani to talk technology, culture, and collaboration in the modern law firm industry. Gwen shares how GRSM approaches software decisions, from embracing real-time API integration to utilizing tools that reinforce compliance with outside counsel guidelines. She reflects on the value of internal buy-in, flexibility in implementation, and firm-wide support in achieving adoption at scale. Samantha, meanwhile, offers her perspective on where innovation meets people, the importance of user experience, remote work, and ongoing training for timekeepers. Together, they offer a practical perspective on how legal tech is selected, evaluated, and supported in real-world law firm environments.Discover how GRSM utilizes Aderant tools, including BillBlast, iTimekeep, and Onyx, to streamline operations and foster a balance between performance and well-being.Highlights:Timekeeping That Works: Giving attorneys what they need to succeedOne Partner Model: Why integration and accountability matterTech with Humanity: Supporting real people behind every solutionJump into the conversation:(00:00) Introducing Gwen Hess(01:33) How GRSM grew from insurance defense to tech-forward firm(03:08) Solving invoice reduction with smarter timekeeping tools(06:36) APIs as the backbone of firm-wide integration(10:00) Introducing Samantha Chopus(13:19) AI myths and realities in legal operations(16:57) Building trust through clear, compliant time entries(22:21) What’s next in legal tech innovation at GRSM