Inside Hardin County's E-911 Dispatch Center — What Happens When You Call 911

When you dial 911 in Hardin County, you don't reach the police — you reach an independent, civilian-run dispatch center that handles every emergency call in the county. In this episode, E-911 Supervisors Michelle Bowen and Tyler Heiser take us inside the restricted-access center for a look at how it all works. Topics covered: how E-911 differs from police dispatch, the agencies they serve (Sheriff, Radcliff PD, Vine Grove PD, EMS, 13 fire departments, and more), the new 10-8 Systems cloud-based CAD connecting multiple agencies in real time, restricted building access and NCIC security, 24/7 shift operations, dispatcher training, Tyler's dual role as E-911 supervisor and Upton Fire Chief, hiring and how to apply, and the PulsePoint app status update. Next week (April 12-18) is National Public Safety Telecommunicator Week. Chapter Timestamps:0:00 - Hardin Local Soundtrack0:59 - Reacting to the New Theme Song2:16 - Welcome & Guest Introductions2:54 - County Announcements (Brian Walker)5:21 - What Is E-911?10:16 - What "Enhanced 911" Actually Means11:28 - New Cloud-Based CAD System (10-8 Systems)13:09 - Audience Q&A: PulsePoint App14:25 - Inside the Center: Security & Restricted Access16:10 - Dispatcher Training & Certification17:29 - The Purple Alien Spaceship Call18:09 - Tyler's Dual Role: E-911 Supervisor + Fire Chief20:25 - The Unsung First Responder21:37 - What Kind of Person Becomes a Dispatcher?23:42 - E-911 Is Hiring — How to Apply26:51 - How to Reach E-911 & Wrap-Up30:36 - Closing & Next Episode Preview RESOURCES: Non-emergency line: 270-737-5669 Jobs: HardinCountyKY.gov E-911 info: HardinCountyKY.gov/309/E911-Dispatch-Center PulsePoint app: Currently being reconnected after new CAD system upgrade CONNECT: Facebook: https://facebook.com/HardinLocal Instagram: https://instagram.com/HardinLocal TikTok: https://tiktok.com/@HardinLocal Website: https://hardinlocal.com Hardin Local with Hardin County Government is a monthly series connecting residents directly with the departments and people who serve Hardin County, Kentucky. New episodes on the first week of each month.