Inside Tesco With Dr. Sumit Mitra: AI at Scale and India's Retail Revolution

Dr. Sumit Mitra is CEO of Tesco Business Solutions and Tesco India, overseeing a team that spans payroll and finance to AI, property, supply chain, and customer contact — serving 90 million shopping trips a week. In this episode he gives us an inside look at how Tesco is applying AI across the business, what's actually delivering results, and what India's retail revolution is signalling for the rest of the world. We cover: What Tesco Business Solutions actually does — and why the CEO calls it Tesco's key competitive differentiator How Tesco structures AI into three buckets and why prioritisation matters more than technology The 50K / 60-day rule: how they cut failing projects before ego gets in the way Real AI use cases delivering triple-digit million returns in cash flow and personalisation Why AI for operations means reimagining the whole process, not automating a step India's leap from kirana stores straight to quick commerce — and what's driving it Whoosh, Tesco's 30-minute delivery service, already a £400M business Omnisol: how Tesco is now taking its proprietary AI tools to market for other retailers Guest: Dr. Sumit Mitra, CEO, Tesco Business Solutions & Tesco India Hosts: Renee Hartmann & Chris Baker