Inside the Profits of Distrust with Manny Teodoro

Manny Teodoro returns to discuss his new co-authored book, The Profits of Distrust. Manny lends his keen insights and explains the tenets of the book in a clear and concise manner. His findings, all backed by substantial evidence, will definitely surprise you and should cause utility leaders to sit up and take notice. In this session, you’ll learn about: Manny’s COVID experience moving during the pandemic and starting a new jobWhy Manny and his co-authors wrote The Profits of DistrustThe relationship between the increase in commercial water consumption and the decrease in the trust in government and institutionsThe populations that distrust government most, which in turn causes those populations to buy commercial waterThe socio-economic class that drinks tap waterThe socio-economic class that drinks commercial waterWhat it means when a consumer “exits” tap waterWhy utility leaders need to worry about consumers that exit tap waterWhy the silence of the customer base has an ethnic accentWhy utilities need to operate with excellence, openness and equity to rebuild trust Key components of the co-authors’ plan to achieve excellence, openness and equity Resources and links mentioned in or relevant to this session include: Manny’s LinkedIn profileManny’s websiteThe Profits of Distrust at the Cambridge University Press website Thank You! Thanks to each of you for listening and spreading the word about The Water Values Podcast! Keep the emails coming and please rate and review The Water Values Podcast on iTunes and Stitcher if you haven’t done so already. And don’t forget to tell your friends about the podcast and whatever you do, don’t forget to join The Water Values mailing list!