Inside Travelodge's playbook with COO Claire Good

In this episode we speak to Claire Good, chief operating officer at Travelodge. She spoke about Travelodge’s approach to enacting operational change across its wide portfolio, the importance of clear communication and understanding the needs of frontline colleagues and how this in turn impacts guest experience, and how Travelodge’s great managers make for great teams. This episode is brought to you by Howden, the global insurance broker. Whether you run a boutique hotel, independent B&B, or international hotel group, there are 101 reasons why Howden’s great for you. From tailored policies to true peace of mind, Howden is here to back your business every step of the way, so you can focus on what matters most: delivering exceptional guest experiences.