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Insight to action: How data drives Capitec’s client experience episode artwork

EPISODE · Jan 27, 2026 · 21 MIN

Insight to action: How data drives Capitec’s client experience

from TimesLIVE Podcasts · host TimesLIVE Podcasts

Capitec's remarkable expansion isn't solely rooted in market disruption; it stems from a powerful diagnostic tool that translates millions of raw client interactions into precise, practical knowledge. In the latest episode of the popular video and podcast series Bank on it, Blessing Mgaga, the executive head of Client Experience Delivery, and Navashnee Moodley, the head of Client Experience, delve into the bank’s meticulously integrated listening ecosystem. This infrastructure enables Capitec to anticipate client needs, conduct daily product improvements and cultivate a robust wave of client support and advocacy.

Episode metadata supplied by the publisher feed · Published Jan 27, 2026

What this episode covers

Capitec's remarkable expansion isn't solely rooted in market disruption; it stems from a powerful diagnostic tool that translates millions of raw client interactions into precise, practical knowledge. In the latest episode of the popular video and podcast series Bank on it, Blessing Mgaga, the executive head of Client Experience Delivery, and Navashnee Moodley, the head of Client Experience, delve into the bank’s meticulously integrated listening ecosystem. This infrastructure enables Capitec to anticipate client needs, conduct daily product improvements and cultivate a robust wave of client support and advocacy.

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Insight to action: How data drives Capitec’s client experience

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Frequently Asked Questions

How long is this episode of TimesLIVE Podcasts?

This episode is 21 minutes long.

When was this TimesLIVE Podcasts episode published?

This episode was published on January 27, 2026.

What is this episode about?

Capitec's remarkable expansion isn't solely rooted in market disruption; it stems from a powerful diagnostic tool that translates millions of raw client interactions into precise, practical knowledge. In the latest episode of the popular video and...

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