Insights from NEMT Broker of the Year: Gabe Erwin, Provide A Ride | Inside the Lamp Podcast

What does it take to run nearly 2 million NEMT trips a year and earn NEMTAC's 2025 Broker of the Year? In this episode of Inside the Lamp, we find out.We sit down with Gabe Erwin, Sr. Director of Client Engagement and Market Strategy at Provide A Ride, the Cleveland-based hybrid broker and fleet operator that's redefining what payers can expect from their NEMT partners. By blending network management with direct transportation operations, Provide A Ride controls costs, enforces accountability, and stays ahead of rising payer demands.Gabe shares what makes a veteran NEMT organization resilient, how brokerage and fleet operations actually coexist day to day, the KPIs that matter most, the tools that keep the operation running, and the single biggest piece of advice he has for NEMT operators today.What you'll hear:0:43 Guest introduction1:15 Gabe's background at Provide A Ride4:10 What it means to be a veteran NEMT organization, and Provide A Ride's strategy for resilience6:50 How to navigate a changing NEMT environment9:39 How brokerage and fleet operations coexist day to day11:04 The operational advantages of a broker running its own fleet13:15 How to earn a NEMTAC Broker of the Year award15:25 What payers are demanding from brokers and transportation providers today17:14 The most important KPIs to track19:46 The essential tools for running an efficient NEMT operation23:59 The biggest piece of advice for NEMT operatorsWant to be a guest on Inside the Lamp? Fill out the invite form: https://forms.gle/dATuK6brMqghWBpw7Become a transportation provider for Provide A Ride: https://providearide.com/Provide A Ride on LinkedIn: https://www.linkedin.com/company/provide-a-ride-ohioWant to see how RouteGenie helps NEMT brokers and providers scale efficient operations?Book a demo: https://routegenie.com/get-a-demo/Call: 1 (877) 599-6560Connect with RouteGenie:Facebook: https://www.facebook.com/routegenie/LinkedIn: https://www.linkedin.com/company/routegenieX: https://x.com/TheRouteGenieInstagram: https://www.instagram.com/routegenie/Disclaimer: This content is provided for general informational and educational purposes only and does not constitute legal, financial, medical, or professional advice. Requirements, regulations, and practices may vary by jurisdiction and change over time.