Insights from neuroscience and making change programmes more effective - Interview with Hilary Scarlett

Today’s interview is with Hilary Scarlett, a speaker and consultant on change management and neuroscience at Scarlett & Grey. Hilary joins me today to talk about her new book: Neuroscience for Organizational Change: An Evidence-based Practical Guide to Managing Change, why our brains don’t like change, what people who manage change should think about doing differently, the role of emotions in the change process and how that emotions are contagious. This interview follows on from my recent interview – Why every business should be hugging their haters – Interview with Jay Baer of Convince & Convert – and is number 171 in the series of interviews with authors and business leaders that are doing great things, helping businesses innovate and delivering great service and experience to their customers.