Installing a Digital Customer Success Program Into an Existing CS Function with Kailey Killoran at Loopio | Episode 019

A lot of us would like to be a 'fly on the wall' as someone tackles installing a new function into an existing org. In this episode, Kailey Killoran of Loopio will give us just that: a glimpse into her journey of building Loopio's scaled customer success program.This episode is jam packed as we get into all sorts of topics including:Kailey's love of learning and how her poli-sci degrees (yes, plural!) have influenced her professionallyThe importance of internal enablement when launching these programsCoordinating with other functions when launchingIntegrating yourself into other orgs’ strategiesThe importance of celebrating wins!How to prioritize data cleanliness to make sure it doesn’t bog you downBuilding sales’ confidence in the digital experienceHow customers benefit from consistency working with a scaled team over a 1:1 CSMEvolving the tech stackThis episode is packed with valuable insights and practical tips that will elevate your understanding of digital customer success to the next level.Kailey's LinkedIn: https://www.linkedin.com/in/kailey-killoran-4a89b987/Resources In This Episode:DCS Connect Slack Community: https://airtable.com/appLGhZyujOoYp8BQ/shr4ixoZmB8hBoLbMGainsight Resources: https://www.gainsight.com/resource-library/Catalyst Resources: https://catalyst.io/resourcesSuccessHACKER Certifications: https://successcoaching.co/Dee Kapila's Session at Pulse: https://pulselibrary.gainsight.com/video/product-vs-sales-led-growth-embrace-both-with-scaled-cxDigital CS Shoutouts:Dee Kapila, Global Head of CS at Miro: https://www.linkedin.com/in/deekapila/Support the show+++++++++++++++++Like/Subscribe/Review:If you are getting value  from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review.  Website:For more information about the show or to get in touch, visit DigitalCustomerSuccess.com. Buy Alex a Cup of Coffee:This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcspThank you for all of your support!The Digital Customer Success Podcast is hosted by Alex Turkovic🎬 This content was edited by Lifetime Value Media.Learn more at: https://www.lifetimevaluemedia.com