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Institutional CRM AI deployment strategies

EPISODE · Feb 4, 2026 · 51 MIN

Institutional CRM AI deployment strategies

from The {Closed} Session

Most enterprise AI pilots die in the sandbox trap. Miguel Milano, President & CRO at Salesforce with $40B in revenue operations, explains why 95% of AI implementations fail without enterprise-grade data infrastructure and deterministic workflows. He breaks down Salesforce's three-pillar strategy for scaling AI beyond proof-of-concept: data foundations with metadata context, agentic layers that combine probabilistic reasoning with deterministic execution, and apps that codify standard operating procedures into reusable automations.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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Institutional CRM AI deployment strategies

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