Insure Yourself: Navasha Pillay | life claims reinsurance officer

Insurance is one of those things most people only think about when something goes wrong — but what actually happens behind the scenes when you submit a claim?In this episode conversation, we sit down with Navasha Pillay, a Life Claims Reinsurance Officer with over a decade of experience across life, disability, dread disease, hospital, and funeral claims.From understanding policy wording and waiting periods to unpacking why claims get delayed, declined, or paid, Navasha gives us a rare behind-the-scenes look into the insurance industry and the realities many consumers never fully understand.We also explore:• The difference between life cover, disability cover, and critical illness cover• Why income protection matters for young professionals• Common mistakes people make when taking out insurance• Fraud, investigations, and the future of AI in insurance• How to prepare yourself for a smoother claims process• Career opportunities within the insurance industryThis is an educational and eye-opening conversation for anyone trying to better understand insurance, financial protection, and the systems designed to support people during difficult moments.