Integrating Microsoft Teams With the Contact Centre: What Are My Options?

CX Today's Charlie Mitchell hosts Dave McDowell, Senior Technical Consultant at Enghouse Interactive.In this session, we consider the options for integrating Microsoft Teams with the contact Centre, discussing:The benefits of a Microsoft Teams contact centre integrationThe models that contact centre can harness when migrating their contact centre to TeamsWhat differentiates Enghouse's approach?How a Microsoft Teams integration helps to future-proof the contact centre and broader business