Intelligenza artificiale e chatbot - Smau Academy

What this episode covers

Oggi il tema chatbot è molto caldo e se ne fa un gran parlare soprattutto in ambiti legati al customer service e ll'internal helpdesk. Esistono diverse piattaforme attraverso le quali è possibile costruirsi un chatbot in casa, ma la vera rivoluzione è rappresentata dalle tecnologie in grado di dare ai clienti una soluzione chiavi in mano con tempi di setup ridotti rispetto a quanto disponibile in passato. Ne parleremo insieme a Nicolò Magnanini di Pigro, toccando anche i temi legati ai possibili sviluppi applicativi di questi strumenti. Il workshop intende rispondere a questi quesiti: 1 - In che modo l'intelligenza artificiale entra in gioco in un chatbot? 2 - Quali sono le possibili applicazioni di un chatbot? 3 - Quali sono le principali tecnologie e piattaforme disponibili oggi per chi volesse costruirsi un chatbot autonomamente? 4 - Che differenza c'è tra una soluzione chiavi in mano e una fai date, anche in termini di costi e prezzi? 5 - Quale sarà la diffusione di questi strumenti nei prossimi tre anni? 6 - Quali sono le previsioni in termini di mercato (dati ricerca Gartner)? 7 - Perchè un'azienda dovrebbe dotarsi di un chatbot (caso piccola,media, grande azienda)?

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Frequently Asked Questions

How long is this episode of Smau Academy?

This episode is 48 minutes long.

When was this Smau Academy episode published?

This episode was published on June 24, 2019.

What is this episode about?

Oggi il tema chatbot è molto caldo e se ne fa un gran parlare soprattutto in ambiti legati al customer service e ll'internal helpdesk. Esistono diverse piattaforme attraverso le quali è possibile costruirsi un chatbot in casa, ma la vera rivoluzione...

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