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Jun 24, 2019 48 min

Intelligenza artificiale e chatbot

from Smau Academy Hosted by Marco Bellante Nicolò Magnanini

Oggi il tema chatbot è molto caldo e se ne fa un gran parlare soprattutto in ambiti legati al customer service e ll'internal helpdesk. Esistono diverse piattaforme attraverso le quali è possibile costruirsi un chatbot in casa, ma la vera rivoluzione è rappresentata dalle tecnologie in grado di dare ai clienti una soluzione chiavi in mano con tempi di setup ridotti rispetto a quanto disponibile in passato. Ne parleremo insieme a Nicolò Magnanini di Pigro, toccando anche i temi legati ai possibili sviluppi applicativi di questi strumenti. Il workshop intende rispondere a questi quesiti: 1 - In che modo l'intelligenza artificiale entra in gioco in un chatbot? 2 - Quali sono le possibili applicazioni di un chatbot? 3 - Quali sono le principali tecnologie e piattaforme disponibili oggi per chi volesse costruirsi un chatbot autonomamente? 4 - Che differenza c'è tra una soluzione chiavi in mano e una fai date, anche in termini di costi e prezzi? 5 - Quale sarà la diffusione di questi strumenti nei prossimi tre anni? 6 - Quali sono le previsioni in termini di mercato (dati ricerca Gartner)? 7 - Perchè un'azienda dovrebbe dotarsi di un chatbot (caso piccola,media, grande azienda)?

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