EPISODE · May 13, 2010 · 2 MIN
Internal Customer Satisfaction: Help Me Help You
from Improving Customer Experience · host Lynn Hunsaker
Everything that external customers receive is the result of business processes. a business process involves a value chain of internal suppliers and internal customers. Help your internal suppliers help you deliver better customer experiences. From the blog Customer Experience Optimization:, at http://customer.ology.com (2:47).
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