Interview In Action: Voice Automation and the Future of Call Centers with Scott D'Entremont

March 5, 2025: Scott D'Entremont, CRO from Parlance, explores how Parlance's conversational AI technology is transforming the often overlooked healthcare voice channel. D'Entremont reveals how their AI solutions handle everything from appointment inquiries to complex routing across thousands of destinations.Key Points:01:18 Conversational AI in the Call Center04:11 Challenges and Solutions in Call Management07:01 Standardizing Healthcare WorkflowsSubscribe: This Week HealthTwitter: This Week HealthLinkedIn: This Week HealthDonate: Alex’s Lemonade Stand: Foundation for Childhood Cancer

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Interview In Action: Voice Automation and the Future of Call Centers with Scott D'Entremont

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