Interview: Pat Riley from Bathroom Brands

We’re kicking off 2026 - and our first episode of the year - with a heavyweight interview and a true industry icon. We're beginning the new season by going deep with Pat Riley, founder of Bathroom Brands. Home to names including Crosswater, Burlington, Britton and Showerwall, Bathroom Brands has been through a bit of a self-confessed rough patch and, after stepping back from the business in 2020, Pat - alongside Crosswater founder Dave Hance - has returned to the helm to get the business back on track. Pat speaks openly about what went wrong, why the founders felt they had to come back, and how they’re personally leading the turnaround. He shares clear, practical insight into rebuilding trust, refocusing on customer service, and striking the right balance between new technology and old-school, face-to-face relationships. Honest, energetic and forward-looking, this is a fascinating listen for anyone in the KBB sector. We also recommend catching up with our Dave Hance episode back in December, And don't forget to book your tickets for the kbbreview Retail & Design Awards 2026! Click here for the info you need. This episode is sponsored content Hosted on Acast. See acast.com/privacy for more information.