Interview with Emilia D'Anzica

Episode 33 of the Modern Agile Show features an interview with Emilia D’Anzica, an industry leader in the emerging field of customer success. Emilia is currently a partner at Winning by Design, which recently acquired her self-founded company, Customer Growth Advisors. Emilia shares her story as a CS strategist and consultant, where she has helped companies increase sales by ditching the standard sales process for a more personal and emotional sales experience, focused on enlarging the impact a product/service has on a customer, and increasing sales from renewal of the product/service.