Interview with Tony Hsieh from Zappos

Tony Hsieh is the CEO of Zappos. They're on track to do $1 billion dollars this year, all online. Tony previously founded LinkExchange which he sold for $265M to Microsoft in 1998. While Zappos started by selling shoes, Tony shares how Zappos' focus is really on the customer experience and customer service it provides. Tony talks about how he went from investor to full-time employee at Zappos because it was really taking off, and as Tony said, seemed fun.