Intro to Acentra Health Services - Learn About our Free Services for Medicare Beneficiaries

SUMMARYAs a contractor for Medicare, Acentra Health serves as the Beneficiary and Family Centered Care Quality Improvement Organization, also referred to as a BFCC-QIO. While Acentra Health provides BFCC-QIO services in 29 states, the general information is relevant to everyone who has Medicare (including Medicare Advantage) and everyone who works with people who have Medicare.  This episode is a conversation with our guests from Acentra Health: Cheryl Cook, Program Director, Rose Hartnett, Operations Director for Appeals, and David Miller, Operations Director for Quality of Care and Immediate Advocacy. In this podcast, our guests will share information about the free services available from Acentra Health.  For more information about Acentra Health BFCC-QIO, please visit www.acentraqio.com. KEY TOPICS 00:23: Overview, introduction of guests 01:57: General information about the Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO) 05:47: Acentra Health’s appeal process 08:36: New Immediate Advocacy Discharge Assistance (IADA) program 13:12: Quality of Care complaints and the Immediate Advocacy process 20:00: Case Status tool 21:18: Summary and final thoughts SUBSCRIBE Subscribe to our newsletters: Case Review Connections, On the Healthcare Front RESOURCES BFCC-QIO Information for stakeholders: www.acentraqio.com/partners BFCC-QIO Information for people who have Medicare: www.acentraqio.com/bene YouTube channel Music: Motivational Upbeat Corporate by RinkevichMusic https://soundcloud.com/rinkevichmusic https://protunes.net/  Video Link: https://bit.ly/3NNqGTs