Introducing Transforming the Trades: A Podcast for Risk-Takers in HVAC and Plumbing

Has your trades business gone stagnant? Are you looking for a way to innovate in the modern age of technology to stand out among the competition of other plumbing and HVAC businesses? Transforming the Trades, a new podcast from Trades Leader and Contractor in Charge Founder Lynn Wise, shows operators how to take calculated risks to grow their business and disrupt the industry in a time where efficiency and modern approaches are crucial. In this inaugural episode, Lynn peels the curtain back on her nearly four decades of experience in the trades and why a need for improved operations prompted her to launch Contractor in Charge in 2014. She shares how her past work with brands like IBM has allowed her to marry technology and service to deliver an effective formula for home services customer care and accounting best practices to businesses. Alongside Rita Richa, Lynn discusses the state of the trades and why now is the time to evolve and optimize key focuses in your business. Lynn shares how she believes Transforming the Trades will be an industry driver of modern resources and innovative tactics that will help operators shift from being sales businesses to customer service organizations that deliver excellent experiences that customers can’t help but tell their friends about.  Join us for regular podcast episodes if you’re ready to shake up the trades and skyrocket your business to new heights!  On this episode of Transforming the Trades, Rita and Lynn discuss: - Lynn’s journey from her first job as a dispatcher in a plumbing, heating, and remodeling company to becoming the founder of Contractor in Charge. - How Lynn took a $5,000 investment and turned it into a business that is now a leading source to businesses in the areas of operations, finance, and customer service. - Why now is the time for innovation and disruption in the trades industry. - A key element to driving a business in the trades forward. - Why it’s important to keep tabs on evolving technology like AI in order to grow your business. - What to expect from the Transforming the Trades podcast. Actionable Key Takeaways for Trades Operators: - While most trades businesses in the past were sales-focused organizations, it’s time for customer service to steal the show. There needs to be a distinction between the two functions. - Understanding the financials in your business is essential in order to drive results.  - Data tells stories, so it’s important to analyze and assess it often to optimize your business practices and serve your customers better.  - The trades industry is being impacted by AI and new technology. We must learn how to use it to our advantage and leverage it for growth.  The resources mentioned in this episode are: - Check out Contractor in Charge here 👍 If you liked this episode, please rate and review us on Apple Podcasts, and be sure to hit the subscribe button! 🔔 📊Looking for more assets to optimize your operations, customer service, and financial practices? Download my free resource filled with 13 top resources for growing your business. Sign up here: https://transformingthetrades.net/.