EPISODE · May 19, 2025 · 4 MIN

🎙️ Introduction: Why The CX Lens?

from The CX Lens: Rethinking leadership through the customer lens · host Ludo Raedts

What happens when a podcast is fully created by AI — but led by the customer perspective?In this short introduction, we unpack what The CX Lens is all about: a weekly, AI-generated podcast curated by CX strategist Ludo Raedts, designed for leaders who believe customer experience isn’t just a function — it’s a lens that reshapes how we lead.You’ll hear how tools like NotebookLM and Perplexity are used to generate each episode, how a custom GPT assistant challenges the process, and why this series skips the fluff to focus on sharp, customer-centric insight.No human voice recordings. No generic leadership talk. Just AI storytelling with strategic intent.Welcome to the lens.

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🎙️ Introduction: Why The CX Lens?

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Frequently Asked Questions

How long is this episode of The CX Lens: Rethinking leadership through the customer lens?

This episode is 4 minutes long.

When was this The CX Lens: Rethinking leadership through the customer lens episode published?

This episode was published on May 19, 2025.

What is this episode about?

What happens when a podcast is fully created by AI — but led by the customer perspective?In this short introduction, we unpack what The CX Lens is all about: a weekly, AI-generated podcast curated by CX strategist Ludo Raedts, designed for leaders...

Can I download this The CX Lens: Rethinking leadership through the customer lens episode?

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