Invite and Welcome: Part 3 - Patti Otte

Welcome… to the final episode of Season 1! We're going to take a short break after this episode and be back with new content in January. We've been blown away by the response to our first year as a podcast, and can't wait to get back in the studio to talk with a whole new batch of inspiring people! As for this episode, it's one you absolutely don't want to miss. We are speaking with Patti Otte, co-founder of Sweet Firefly in Richardson, TX. For the Sweet Firefly crew, ice cream may be the product, but joy is the mission. Patti shares how that mission shapes every aspect of their business (down to the intentionally squeaky front door), and how they've taken lessons in hospitality and culture from their times at Disney and Southwest Airlines and applied them to not only running a business, but creating a space where all are welcomed and loved.