【ipa】127 インシデント/問題/変更管理 (ITIL) — "劇場の裏方 3 チーム" で一発理解

from NAGARA STUDY ながら学習 · host NAGARA STUDY 編集部

🎓 シリーズ: ipa (情報処理安全確保支援士) 本日のテーマ: インシデント/問題/変更管理 (ITIL) — "劇場の裏方 3 チーム" で一発理解基本情報技術者 (FE) 科目A・サービスマネジメント。 ITIL のインシデント管理・問題管理・変更管理を「劇場 (歌舞伎座) の 3 つの裏方チーム」のたとえで一発整理。サービスデスク・CMDB・CAB・SLA・MTTR まで網羅。 📚 Web 記事: https://ipa.nagara-study.com/fe/15_sm/02-incident-problem-change.html 🎓 シリーズ全話: https://nagara-study.com/series/ipa/

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【ipa】127 インシデント/問題/変更管理 (ITIL) — "劇場の裏方 3 チーム" で一発理解

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