Is AI Going to Replace Your Billing?

In this episode of The Margin, MGI Research Managing Directors Andrew Dailey and Igor Stenmark explore one of the hottest, and most misunderstood, topics in enterprise tech: AI in billing. They break down real-world use cases for generative AI and machine learning, assess what’s table stakes versus experimental, and explain how AI is already impacting customer service, fraud detection, and quote-to-cash timelines. They also offer a framework for evaluating vendor claims, discuss risks around data privacy and governance, and tackle the big question: Should you wait or act now?What You’ll Learn in this Episode:The difference between table stakes, differentiated, and experimental AI use cases in billingPractical applications of generative AI and machine learning in quote-to-cash processesHow AI can shorten billing system implementations and reduce disputesKey questions to ask vendors about data handling, privacy, and costsWhy waiting on AI adoption may carry more risk than reward