Is AI Ruining Customer Service? Why Getting Help Feels Impossible | EP405

AI can make life easier—but what happens when companies start using it to replace actual people?In Episode 405 of The Real Estate Podcast, Jennifer Goncalves and Tiffany Kadak talk about the growing frustration with customer service, from AI chatbots and automated phone systems to impossible-to-reach support departments, self-checkouts, subscription traps, and poorly trained live agents.They discuss where AI genuinely makes sense, where the human element still matters, how technology is affecting older generations, privacy concerns around AI, and whether our dependence on automation is actually making customer service—and everyday life—more complicated.If you've ever found yourself yelling “I just want to talk to a real person!” at a chatbot or automated phone system, this episode is for you.VIDEO SECTIONS & TIMESTAMPS0:00 Intro3:00 Are companies using AI just to cut costs?5:24 AI calls, scams and older consumers7:19 The problem with chatbots and repeating yourself11:08 Robots vs. poorly trained customer service reps15:37 Paying more for worse customer service17:47 Is AI making people lazy?19:59 Where AI helps—and where humans are still needed24:22 Why good human interaction still matters28:31 Subscriptions, hidden charges and feeling ripped off32:29 Social media and impossible-to-reach customer support34:10 Missing the old-school way of doing things36:20 Has our reliance on technology gone too far?38:13 Outro/recapWatch on YouTube:https://youtube.com/kormendytrottListen on Spotify:https://open.spotify.com/show/1pwncyet9NydbgTmx5D21kLinktree:https://linktr.ee/kormendytrottInstagram:https://instagram.com/kormendytrottYouTube:https://youtube.com/kormendytrottFacebook:https://facebook.com/kormendytrottX:https://x.com/kormendytrottLinkedIn:https://linkedin.com/company/ktrealtyTikTok:https://tiktok.com/@kormendytrottThe Kormendy Trott Team was formed in 2011 by Ariel Kormendy and Adrian Trott. Originally a team of two in Milton, Ontario, KT has grown into a full-service real estate group serving Halton Region, Peel Region, and the Greater Toronto Area.